SolutionsAgentic AI · AI agents

AI agents that answer customers day and night

GoOpti · Robeta · Trinet · Uniglobe

Agentic AI: digital assistants that answer customers and staff — day and night — and can actually do things: check a booking, explain an error message, look something up. A person always confirms before anything is sent.

The assistant looks up the answer in the company’s systems; a person approves before anything is sent.

In short

For: Any company that wants to connect its departments and simplify its processes
The problem: Information is spread across email, accounting, HR and other systems, and people move it by hand.
What it does: Assistants that look up the real answer in your systems and prepare it — a person confirms with one click.
Used by: GoOpti · Robeta · Trinet · Uniglobe — In daily use

Who it is for

For any company that wants to connect its departments and simplify its processes

The problems it solves

Information is spread across email, accounting, HR and other systems, and people move it by hand.
Simple processes need several people and several tools.
Customers and colleagues wait for answers someone first has to look up.

Built for

Connecting departments and simplifying processes
Support inside the company: email, accounting, HR, projects
Support for customers and partners, day and night
Individuals who want routine work done for them

How it works

How the assistants find and prepare answers

A normal chatbot only repeats what is on the website. These assistants are connected to the company’s own systems — bookings, documents, accounting — so they can find the real answer, prepare it, and let a person approve it.

Find where the answers are
Which systems hold bookings, manuals, invoices and customer data.
Give the assistant access
Like a new colleague, it gets the same rights to look things up.
Decide what it may do alone
Simple questions it answers; anything important goes to a person, with all the details ready.
Add more over time
Each new system it can see makes it more useful.

AI agentconnected to your systems

Documentsmanuals, procedures, know-how

Projectstasks, hours, support requests

Salesquotes, orders, customers

Accountinginvoices, payments

Email and calendarmail, meetings, files

Softwarecode and changes

Websitescustomer portals, banks, tenders

Serversis everything running

These are our own systems. At your company the assistant would connect to yours, for example orders, warehouse or production.

Example: asking the company handbookAn employee asks “The coffee machine shows an error. What do I do, and who is responsible?” The assistant finds the machine’s manual and the organisation chart and answers, naming both sources (1:16). The same works for product manuals and complaints.

What changed